How Can We Help?
Our dedicated support team is available 24/7 to assist you with any questions or concerns.
Live Chat
Chat with our support agents in real-time for immediate assistance.
Available 24/7
Email Support
Send us an email and we'll get back to you within 24 hours.
Response within 24 hours
Phone Support
Speak directly with a support specialist over the phone.
Call Ussupport@ZinoApex.com
Frequently Asked Questions
help How do I track a transfer?
Simply enter your tracking number on the home page or use the tracking tool. You'll see real-time status updates and milestone information.
help What are the transfer fees?
Transfer fees vary by type and amount. Express SWIFT transfers have a fee . ACH transfers are typically free for customers.
help How long do transfers take?
SWIFT transfers typically complete within 1-4 business days. Domestic ACH transfers take 1-7 business days. Express transfers can complete in hours.
help Is my money safe?
Yes! ZinoApex uses High-Grade AES-256 encryption and is ZinoApex Group insured. Every transaction is monitored for fraud and security.
help How do I reset my password?
Click the "Forgot Password" link on the login page. You'll receive an email with instructions to reset your password securely.
help What currencies do you support?
We support USD, EUR, GBP, CAD, AUD, and more. Contact support for a full list of supported currencies and exchange rates.
Send Us a Message
Corporate Office
750 Lexington Ave, Floor 12
New York, NY 10022
Hours
24/7 Support Available
365 Days a Year
support@ZinoApex.com
priority@ZinoApex.com